Case Studies London

Who uses IDscan?
With offices in the UK and overseas, we serve clients around the world, who use our services for identity document verification, A4 document automation and OCR.

Victoria Street In London | SW1
This single stretch of High Street, which is less than 1 mile long presents a wonderful illustration of the diversity of IDscan’s customers as exemplified in our case studies.

Case Studies Worldwide

Our clients are as diverse as worldwide banks, mobile phone companies, national retail chains, governments, airports, HR companies, large and small employers, car hire companies, nightclubs and casinos.

Our identity, OCR and document verification solutions are used for on-boarding new customers, validating existing clients and improving workflows – let us digitalise your work stream!
Across the world and across industries, businesses entrust IDscan to deliver.

Please take a moment to read our case studies online – we hope to be able to add your company here soon.

Barclays Iberia

Iberian Branches of The Bank in Spain and Portugal turned to IDscan to provide a document recognition engine for an iPad based account opening project.

The challenge was to be able , in real time, to recognize and extract information from images acquired through the iPad native camera in uncontrolled environments.
The project scope covered various types of structured documents (such as identity cards and driving licenses) and non-structured documents (such as utility bills and bank statements).

IDscan’s Core Engine (ICE) stood out as it is able to capture, crop , de-skew and recognize documents from almost any angle and under almost any lighting and background conditions and return structured and accurate OCR results in addition to verification and authentication checks all within few seconds.

The ICE engine currently resides on over 1000 The Bank’s iPads.


Driven by regulatory requirements the objective was to process, data mine, segment and deliver OCR results on a pool of 150 million PDF documents. Each PDF containing up to 200 different A4 scanned images.

IDscan’s cluster engine quickly recognized 100’s of groups of previously unclassified documents, which allowed IDscan’s document studio engine to build more than 600 bespoke templates, based upon these clustered document types.
IDscan consequently shipped more than 500kg of servers and processors to South Africa, to enable a data mining process to run 24 hours, 7 days a week, during a 12 month project.


Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards.
It has operations in over 50 countries and territories and has around 48 million customers.

During December 2014 and Spring 2015, IDscan rolled out its document automation, processing and authentication services to more than 500 UK branches

Metro Bank

Metro Bank is Britain’s first new High Street bank in over 100 years. It aims to offer banking focused on the customer through service and convenience. With Plans to have a High Street presence of more than 200 locations, Metro Bank currently has 55 locations centred around London.

In 2013 Metro Bank turned to IDscan to improve its existing document authentication processes and to add an additional layer of KYC and AML checks.

After a trial in three Banks in the first few months of 2013 it was quickly decided that IDscan’s systems should replace existing processes and be rolled out across the entire estate. In 2015 Metro Bank announced that it will open a further 150 branches and IDscan will be integrated into this roll out plan.

Standard Bank

Standard Bank Group is the largest African bank by assets and earnings, it has a 153-year history in South Africa and started building a franchise outside southern Africa in the early 1990s.

The Group’s has over 49,000 employees in all regions deliver a complete range of services across personal and business banking, corporate and investment banking and wealth management.

Standard Bank turned to IDscan to deliver a remediation and document KYC refresh project.

Credit Suisse

Credit Suisse Group is a leading financial services company, advising clients in all aspects of finance, across the globe and around the clock. The business operates as an integrated bank, combining our strengths and expertise in our two global divisions, Private Banking & Wealth Management and Investment Banking, to offer our clients advisory services and customized financial products.

In 2016 the bank began the introduction of Idscan mobile technology into its APAC territories.


UniCredit Bank Austria AG, better known as Bank Austria, is a Central and Eastern European bank, 96.35% owned by UniCredit Group. The bank maintains an extensive network in Austria, with about 7.700 employees serving customers in some 300 branches.
Bank Austria serves as UniCredit’s hub for the banking network in Central and Eastern Europe, a region where the Group is the clear market leader with about 3,900 branches in 19 countries. As per 2008, 85% of Bank Austria’s total workforce is employed out of Austria.

UniCredit was drawn to IDscan’s document system to provide in-branch document authentication and automation within its entire Austrian banking network. In particular Bank Austria was impressed with IDscan’s mobile technology ensuring that their investment remained future-proofed.


Travelex has become the world’s leading foreign exchange specialist, trading in over 80 currencies and doing business in over 50 countries. Travelex is both online in over 1,500 stores, including all the major airports.

In 2016 Travelex rolled out IDscan both online and in-store to meet changing regulations and digital growth.

American Express

IDscan’s solutions have played an integral part in substantially increasing the speed of service provided at Amex’ foreign exchange outlets worldwide.
Regional foreign exchange regulations within certain territories required American Express to examine how ID transaction information was collected and stored to meet financial regulation requirements.

The challenge was to Integrate IDscan OCR technology into an already established FX transaction platform. In partnership with Amex, IDscan developed a solution which enhanced Amex’ operating efficiency and enabled the company to exceed their legal and regulatory requirements.

Our solution dramatically reduced costs through the automation of manual scanning and manual data entry as well as enhancing data protection.

IDscan’s solution proved highly versatile in adapting to the unique requirements placed on its software by various geographic locations it was deployed in.

To date, Amex has fitted over 800 foreign exchange outlets with IDscan’s products.

Amex had a strong business case for reducing queuing time so that Amex exchange desks in crowded environment (such as an airport) would be chosen by passing-by customers. Scanning documents on the counter significantly cut the time required to photocopy IDs, and more importantly, it automatically completed all the required forms with the customer’s personal data.

The IDscan solution enabled Amex to:

Be compliant with Know Your Customer legislation in various countries where the identity of customers involved in foreign exchange transaction should be verified and recorded when the transaction is bigger than certain thresholds (varies by country).

Replace paper-based photocopying with an automated system that is easier to archive and audit, cheaper to maintain and provide better protection for personal data than photocopying and increase the speed of service.

Three Mobile

IDscan rolled out 357 ID and passport authentication systems across 3 Mobile’s entire UK retail network 3 Mobile wanted to increase the range of ID’s accepted when customers applied for contracts in store, as well as to prevent retail fraud.

IDscan worked with 3 Mobile to build an ID scanning system that completely automated the authentication process for the in-store agent.


EE, formerly Everything Everywhere, is a United Kingdom mobile network operator and internet service provider. The company was formed in 2010 as a 50:50 joint venture between Deutsche Telekom and Orange S.A. (formerly France Télécom) through the merger of their respective T-Mobile and Orange businesses in the UK. It is the largest mobile network operator in the UK, with around 28 million customers.

EE turned to IDscan to provide document authentication within its store network enabling further assurance to the business and its customers after being impressed with IDscan’s track record with telecommunication companies and IDscan’s mobile technology to support web and telesales in the future.

Optus – Australia

While the world of telecommunications offers great opportunity, its complex and global nature means it’s needed to ensure that customers are protected.

As a leader in integrated communications, Optus serves over 9 million mobile customers each day. Since 1992 they have invested more than $15 billion in Australian telecommunications infrastructure by expanding mobile, internet and fixed line telephony networks, deploying satellites, and building more exchanges to improve internet speed, especially in regional areas.

During September & October 2013, IDscan worked together with Optus to build a completely automated ID authentication system and installed 400 identity systems into each Optus branch in Australia, creating a networked infrastructure which allowed scanning to be fully integrated into the Optus sales process. Whilst scanning takes place locally in store, the data extraction and authentication is handled centrally, before delivering the results onto the agents screen in less than a couple of seconds.

This automation of process has saved time, increased accuracy, minimised fraud and improved overall security delivering a swift ROI. IDscan’s ID and passport scanners use near infra-red, ultraviolet and RFID technology together with hyper-
advanced mathematical authentication algorithms. IDscan authenticates more than 4000 documents including passports, Visas, ID cards, driving licenses and work permits.


Europcar opted to introduce IDscan’s Car Hire document verification system to their prestige sites.

Europcar is the European leader in passenger car and light utility vehicle rentals with more than 180 branches in the UK.

The business looked for a provider to add an extra layer of security and assurance for its customers and after extensive research into the market opted to introduce IDscan’s Car Hire document verification system to their prestige sites, including all major airports and cities across the UK.

We are also proud to work with Enterprise.

William Hill

Founded in 1934, William Hill has one of the most recognised, respected and trusted brands in the industry. Employing more than 16,000 people in nine countries, William Hill continues to transform its business, investing in new technology and innovation, to this end William hill brought IDscan into its mobile and web account opening ensuring a frictionless customer experience.


Goldsmiths is a business with more than 230 years of tradition and experience. Since its first showroom opened in Newcastle in 1778.
Today, Goldsmiths is the largest quality jeweler in the UK with showrooms in every major town and city from Aberdeen to Torquay, as well as five in Northern Ireland. We also operate the largest distribution network for Rolex, Cartier, Omega, Gucci and many other reputable watch brands.

IDscan provides an extra layer of security by authenticating and validating over documents when finance agreements are used.

Reed UK

Reed is the UK’s largest employment agency, with over 300 branches.

They wanted to offer their clients the ultimate layer of protection when ensuring their candidates had the legitimate right to work in the UK.

Within the first 2 hours of a 1 month trial, IDscan’s HRscan system automatically highlighted issues in 60 per cent of documents presented. Just 1 week into the trial, Reed was already sufficiently convinced to stop the trial and place their first order.

Royal Mail

Royal Mail is responsible for universal mail collection and delivery in the UK and delivers in excess of 84 million items every working day, with a revenue of £9 billion and employs over 130 permanent postal workers and 18,000 casual workers over busy periods of high demand.

The service has begun to introduce ID scan to in areas such as fraud prevention, HR and customer service, where the system can offer improvements to existing processes.

Gatwick Airport

Gatwick Airport is the UK’s second largest airport and the busiest single-runway airport in the world.
It serves around 200 destinations (more than any other UK airport) in 90 countries for 34 million passengers a year on short and long haul point-to-point services. It is also a major economic driver for the South-East region, generating around 23,000 on-airport jobs and a further 13,000 jobs through related activities.

Gatwick Airport turned to IDscan to provide Document authentication and KYC checks for its staff and contractors replacing existing systems into a single efficient process.

We are also proud to work with London City Airport and the Heathrow Airport.


Hospitals such as Homerton University Hospital London, The Barking, Havering and Redbridge have turned to IDscan as a trusted document authentication authority to aid the management of identity security in areas such as, internal banking, health tourism, human resource and staff monitoring.

Health Tourism is thought to cost the NHS as much as £200 million each year.

We are proud to serve 40+ NHS trusts all over the UK.

Southwark Council

Southwark Council have rolled IDscan’s Document Expert System across its Borough to assist in identifying and tackling Housing Tenancy fraud. With Housing benefit fraud in the UK estimated to cost the tax payer more than £200 million each year, Southwark have embraced the latest IDscan system to combat identity fraud and to protect the public purse.

We are also proud to work with:

  • London Borough of Barking & Dagenham
  • Mayor’s Office For Policing And Crime
  • Scarborough Borough Council
  • Southwark Council
  • London Borough Of Hounslow
  • Three Rivers District Council

Canary Wharf – London

Canary Wharf  is one of the UK’s greatest success stories of the past 20 years. Consisting of 35 completed buildings, including three shopping malls, a private estate occupied by many of the world’s best companies which employ over 95,000 people in a diverse range of industries.

Each day the estate is served by many hundreds of contractors who need to be processed. Canary Wharf Group have now added a further layer of security for its tenants by using IDscan’s Visitor authentication system to verify the identities of its contractors.

Metropolitan Police

Amberhill is the world’s first police unit dedicated to tackling ID factories and the people who use the IDs that they make.

IDscan work in partnership with Amberhill, and have supported the UK’s largest police force on a number of very successful document authentication pilot projects that have generated significant intelligence, and led to a number of arrests for fraud related crimes.

Projects remain on-going in a number of high profile areas.

We are also proud to work with:

  • Birmingham Digbeth Police Station
  • South Yorkshire Police
  • Northumbria Police
  • Metropolitan Police
  • Great Manchester Police
  • City Of London Police
  • Metropolitan Police
  • North Wales Police

Erbil Airport – Iraq

In 2011, IDscan tendered and won a contract to provide passport authentication processes to the Kurdistan Regional Government (KRG).
Erbil International Airport’s (EIA) strategy is to be the region’s leading airport in terms of innovation, customer focus and security.

EIA had previously been using basic airport Machine Readable Zone (MRZ) readers. These were failing to authenticate documents and were unable to offer automated analysis. Due to the current environment in Iraq and the enormous importance on security these failures were proving to be very problematic.

EIA carried out comprehensive testing of 5 separate solutions for 6 months. After completion of these tests, EIA selected

Our selection was based on accuracy, speed and reliability. Under stringent like-for-like testing, IDscan was the only system that was able to identify all 30 fake documents. These documents had been altered in various ways or were forgeries. IDscan’s immigration system.

Following on from the success of this initial project, The Ministry for the Interior (MOI) invited IDscan to review its immigration processing and registration systems.

From this review the MOI awarded IDscan a contract for the design of high security identity cards to be used by all foreign nationals working within Kurdistan and for use by the Kurdistan Police.